Refund Policy

What This Policy Covers

This policy covers ReelTada's one-time Bby Wow credit packs: Starter ($9.90 / 10 credits), Creator ($29.90 / 40 credits), and Studio ($59.90 / 100 credits). Purchases are not subscriptions and do not renew automatically. See Pricing and our Terms of Service for the complete billing terms.

Unused Credit Packs

You may request a full refund within 7 calendar days of purchase if none of the credits from that purchase have been used. Once approved, the refunded pack's credits are removed from your account and the payment is refunded to the original payment method.

Used Credits and Successful Generations

Packs with used credits are generally not refundable. A completed AI generation consumes computing resources, and results can vary. A subjective preference for a different result does not by itself qualify a successful generation for a refund. This does not exclude refunds for a materially defective or undelivered service, or any refund required by applicable law.

If a request concerns a partly used pack or a service defect, contact us for manual review. We will consider the purchase, the affected tasks, service delivery, and any applicable consumer rights. Do not continue spending disputed credits while your request is under review.

Failed Generations

Each Bby Wow generation uses 10 credits. If the generation fails, those credits are restored to your ReelTada balance automatically. Credit restoration is separate from a monetary refund. If the restored credits do not appear, send support the task ID so we can investigate.

Duplicate Payments, Unauthorized Charges, or Missing Credits

Contact us promptly if you believe you were charged twice, did not authorize a payment, or did not receive purchased credits. We investigate these issues even if the normal unused-pack refund window has passed. Confirmed duplicate charges or payments for credits that could not be delivered are eligible for a refund; unauthorized payment reports are reviewed with the payment provider.

How to Request a Refund

Email support@reeltada.com with the subject Refund request. No website login is required to contact us. Include:

• The email address used for the purchase.
• Your order number or payment receipt reference.
• The purchase date, pack name, and amount.
• The reason for the request and any relevant generation task ID.

Do not send a password, full card number, or card security code. We may request additional information needed to identify the purchase.

Review and Refund Delivery

We aim to respond within 2 business days. Requests requiring further investigation may take longer, and we will communicate the outcome by email. Approved refunds are processed through the original payment provider to the original payment method. Bank posting times vary; confirmation of approval does not mean the funds have already reached your account.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law. Where those rights provide a different refund or cancellation entitlement, they take precedence over this policy.

For questions, contact support@reeltada.com.